AI Chatbots
Customers get a good answer straight away, and your team only gets the questions that really need a person. Answers from your own knowledge, with a source.
- First result liveIn about four weeks
- Works withYour website, helpdesk and knowledge base
- After deliveryModel, prompts and knowledge are yours
A customer question about an order gets a draft reply from the order status and shipping policy; your team decides on a goodwill gesture and sends it.
- OrderedMon 3 Nov
- ShippedWed 5 Nov, PostNL
- On its wayZwolle sorting center
- Deliveryexpected Fri 7 Nov
A chatbot that makes things up is worse than no chatbot. That is why ours only answers from your sources.
We start with the questions your team answers every day, work out what they cost and build an assistant that knows when to hand over.
The same questions, again and again
Delivery times, returns, opening hours. Your team answers them again every day.
Customers who wait
Outside office hours a question waits until the next morning. Some customers will not wait.
Knowledge in people's heads
The right answer is in a PDF or with one colleague. Not with the customer.
How we solve it
The solution follows from the problem, not the other way round. These are the building blocks we use most often.
Answers from your own sources
The assistant answers from your documents and systems, and cites its source.
Handing over to a person
Difficult questions go to the right colleague with a summary.
Connected to your systems
Order status, appointments and customer data, fetched live.
Multilingual
Dutch, English and the languages of your customers.
In your tone
Answers that sound like your own team.
Insight into questions
Which questions keep coming back and where your knowledge has gaps.
You are not buying a chatbot. You are buying a result.
Up front, we agree what has to improve and how we will measure it. Afterwards, we show you what it delivered.
Faster answers
Measured in time to first reply.Less pressure on your team
Measured in questions resolved without a person.Happier customers
Measured in ratings after contact.Service outside office hours
Measured in questions answered outside working hours.Outcome agreement
per processMeasure. Build. Own.
After each step, you decide whether to continue.
Measure
The efficiency audit. We map your processes, take a baseline and show you where it pays off, and where it does not.
Build
We build inside your existing systems, in short rounds your team tests itself. The work carries on as normal.
Own
You get everything in your hands. We measure what it delivers against the baseline and adjust. You can leave maintenance with us or run it yourself.
What we build is yours.
No platform you rent and no costs that grow with your usage. You get the software itself, with everything needed to understand and run it.
- Source codein your repository
- Integrations and workflowsdocumented
- Prompts and rulesreadable and editable
- Log of every actionin your own environment
- Maintenancewith us or with you
Frequently asked questions
Not seeing your question? Ask it in the audit.
Costs depend on complexity and integrations. A basic FAQ chatbot requires a lower investment than an advanced chatbot with CRM integrations, multilingual support, and WhatsApp integration. We price transparently: you receive a fixed proposal upfront with no surprises. On average, you recoup the investment within 3-4 months through saved staff hours. Request a free scan for a tailored price indication.
A standard website chatbot is live within 2 weeks. This includes: data analysis, training, design, testing, and installation. For complex projects with API connections to your CRM or booking system, we estimate 3-4 weeks. We work in sprints: after week 1 you'll see a working prototype and can provide feedback. You don't have to wait months: we build fast and iteratively.
Yes, we connect the chatbot to virtually any system via APIs: CRMs like HubSpot or Salesforce, webshops like Shopify or WooCommerce, booking systems like Calendly or your own calendar tool, and helpdesk software like Zendesk. WhatsApp Business API, Facebook Messenger, and Slack are also possible. During the intake meeting, we inventory which integrations are essential for you and verify technical feasibility.
The chatbot recognizes when it doesn't know the answer and automatically escalates to your team. This can be via email, a ticket in your helpdesk, or a Slack notification: you choose. The complete conversation history is forwarded so your staff member has immediate context. Additionally, you receive a weekly report of questions the bot couldn't answer, so we can continuously expand its knowledge.
You get access to a simple dashboard where you add new FAQs, adjust answers, or remove topics. No technical knowledge required: it works like editing a WordPress page. Additionally, we analyze conversations monthly and suggest improvements. Optional: you can fully outsource management to us, then we continuously monitor and optimize the chatbot.
Start with the efficiency audit.
We look together at what costs you the most. You get a baseline, an overview of where it pays off and where it does not, and a proposal for the first step.